Refund

Policy

We are committed to providing high-quality digital medical education resources. This Refund Policy explains the circumstances under which refunds may be granted, helping ensure transparency and a fair experience for every MedRounds customer

Table of contents

We value your trust and strive to ensure every purchase meets your expectations. Please read this Refund Policy carefully before making a purchase.

1. Overview

This Refund Policy explains the circumstances under which refunds may be granted for purchases made through MedRounds.
As our products are delivered digitally and become immediately accessible after purchase, refunds are generally limited to exceptional situations.

2. Digital Products

All MedRounds products are digital educational resources delivered electronically.
Once your payment is successfully completed, you will receive immediate or near-immediate access to your purchased product.
Because digital products cannot be physically returned, all purchases are generally considered final.

3. Eligibility for Refund

Refund requests may be considered only under the following circumstances:

  • Duplicate payment for the same product.
  • Technical issues that prevent access to the purchased product and cannot be resolved by our support team.
  • Any other situation where a refund is required under applicable law.

Each request is reviewed individually.

4. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • Change of mind after purchase.
  • You no longer require the product.
  • You expected different content despite the product description being accurate.
  • You purchased the wrong product due to not reviewing its description.
  • You are unable to understand or apply the educational content.
  • Dissatisfaction based on personal preference.
  • The product has been downloaded, shared, copied, or distributed.
  • Refund requests submitted after 7 days of purchase unless required by law.

5. How to Request a Refund

If you believe your purchase qualifies for a refund, please contact us with:

  • Your full name
  • Email address used for purchase
  • Order or transaction ID
  • Date of purchase
  • Reason for requesting the refund
  • Any relevant screenshots or supporting information
  • Contact us at: Email: support@med-rounds.com
  • Kindly enter the email subject as ‘Refund’.

6. Refund Review Process

Once we receive your request:

  • We will acknowledge your request.
  • Our team will review the circumstances.
  • Additional information may be requested if necessary.
  • You will be informed of our decision by email.
  • Our goal is to review refund requests within 3–5 business days.

7. Refund Processing

If your refund is approved:

  • The refund will be processed through the original payment method whenever possible.
  • Refunds are typically completed within 5–7 business days, although actual processing times depend on your bank or payment provider.
  • Partial refunds may be issued where appropriate.

8. Payment Gateway Fees

Where permitted by applicable law:

  • Payment gateway charges, banking charges, taxes, currency conversion fees, or other third-party transaction costs may not be refundable.
  • Only the eligible refundable amount will be processed.

9. Technical Issues

If you experience problems accessing your purchased content, please contact us before requesting a refund.
Most issues can be resolved quickly, including:

  • Download problems
  • Access issues
  • Corrupted files
  • Payment verification delays

Our support team will make every reasonable effort to restore access promptly.

10. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our services, legal requirements, or business practices.
The latest version will always be available on this page, together with its effective date.

11. Contact Us

If you have any questions regarding this Refund Policy, please contact us.
Email: support@med-rounds.com
Website: www.med-rounds.com⁠/contact 

We appreciate your trust in MedRounds and remain committed to delivering valuable educational resources with fairness, transparency, and excellent customer support.

We aim to respond to all enquiries within 24–48 business hours.